Frequently Asked Questions
Everything you need to know about your SURI shopping experience.
How do I determine my size for SURI garments?
We provide a detailed size guide on each product page. Since our fits vary between contemporary and oversized styles, we recommend checking your measurements against our chart to ensure the perfect fit.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please ensure the garment is free of makeup stains or perfumes to qualify for a full refund.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your pieces sooner.
Does SURI ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
How should I care for my SURI clothing?
To maintain the longevity of our fabrics, we recommend following the specific care instructions on the inner label. Most of our delicate pieces benefit from cold hand washing and laying flat to dry.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.